Ecosmob Added Advanced Features in Contact Center Software

Ecosmob Technologies is a popular IT company from India. The company operates from its headquarter, situated in Ahmedabad, Gujarat. The company has developed many next generation solutions using the open source technologies to consolidate the diversified industries. The Contact Center System is one of the advanced solution developed by the company. Recently, the company added a few more advanced features in the “Contact Center” solution. The solution is developed by keeping the different operations of the blended call centers in mind. It can be used by any type of call center. The call center can be an inbound or outbound.

Now, the contact center solution is furnished with the simple to advanced features needed to run any small to big call center. It can handle any number of call center agents, calls and supervisors. It ensures the 100% quality and user satisfaction.

“Our added features of the contact center solution have been accepted worldwide. We are glad to see the overwhelming response from the industry. The added features have gained us 175% increase in the call center related leads.”, said the spokesperson of the Ecosmob Technologies.

The contact center software of the company can be used by any country as it can be operated using VoIP, GSM or PRI gateways. By keeping the benefits of VoIP in mind, the contact center software is developed by Ecosmob is a SIP based call center solution. However, the company ensures that it can support the other communication channel like PRI and GSM gateway. As stated by the spokesperson of the company, many countries have banned the VoIP calling due to one or other reasons. To aid the call centers of such countries the provision is given to use the contact center solution of Ecosmob Technologies with alternative communication lines than VoIP.

Key features of the Contact Center Software are listed hereunder:

• Management of
  • DID numbers
  • Different extensions
  • Different campaigns
  • Different Leads
  • User Data in CRM
• Customizable call routing rules
• Customizable call forwarding rules
• Progressive and Manual dialer
• N-level Interactive Voice Response Menu
• Different web clients
• Voicemail
• Barge in
• Coaching
• Whispering
• Skill assignment to agents
• Customizable dashboards
• Real-time call view
• Detailed call logs
• Different types of reports
• And more

The focus of the developed contact center was to create an all in one solution to serve any type and any sized call centers. The company has announced that the added features will aid different call centers of different countries.

The more details of the all in one contact center solution are accessible on this webpage: https://www.ecosmob.com/contactcenter

To discuss your requirements or schedule a free demo, drop an email at sales@ecosmob.com

Web-based Call Center Software To Enrich Business Benefits

Each business needs to provide the outstanding services to their clients. The company needs to assure that the queries and concerns of the client get addressed in real-time. It is registered that the consumers get frustrated with the long hold time or if they get landed on a voicemail repeatedly. In such case, the company should have the resources and a reliable tool to hear the consumer complaints or confusions, and guide them to the satisfactory solution. The call center software is one of the best solutions to achieve this goal.

The company also needs to ensure that the staff of the customer support center gets healthy working environment and enough tools to assist in their work. It is very much important to strengthen your staff with the advanced solutions so they can perform at their best and improves the productivity of the company. The web-based call center solution has many characteristics, which aid the customer support department of the company.

Ecosmob Technologies has developed a ready to use call center software. The software caters both entities of the business, namely, customer support department and the clients. It has many features which enriches the many benefits for the business. The software is developed in FreeSWITCH. Thus, the solution is bundled with all the advanced and robust features of the stated technology.

One may buy the number of channels based on the requirement. For example, if you have a small call center, you may opt for a few number of channels based on the total agents, you have in your call center, i.e., 50. The call center solution can handle thousands of concurrent calls. Thus, it is a perfect fit for the call center with a heavy inflow of consumer calls.

It has all the basic to advanced features any call center required, including:

• ACD
• Call routing
• Predictive Dialling
• Manual and Predictive Dialing
• Outbound and inbound Calling queues
• Skill based routing
• Remote Agent Support
• Real time reports
• And more

The company offers a free demo to the prospects to experience the solution personally and then take the decision. To schedule your free demo, drop an email at sales@ecosmob.com

FreeSWITCH Solutions Help Intensify Real-Time Communication From Remote Places

Talking about businesses, the VoIP services were basically seen as a transposition for traditional phone services, where users used to make international calls routed over the internet utilizing the service of an internet service provider. However, if we talk about existing scenario, many telecom industries prefer to go with VoIP solutions and services so that they can cherish audio, video, data and wireless communication by availing various packages.

FreeSWITCH is an open source communication system, primarily designed for the creation of voice and messaging products. Today, corporate users are motivated by an idea of widening their spheres of expertise depending on the business solutions in VoIP to boost their productivity occasionally. Below are solutions developed in freeswitch, which can be helpful to many sectors.

IP PBX:
IPPBX solution comes with a wide array of services and features! With IPPBX it is possible to overcome large budget outflows over phone bills.

Conferencing:
Currently, many organizations are moving towards real-time communications so as to save time and money. By availing conferencing solution, enterprises can communicate from remote places within no time, be it a workplace, home or any! Conference calls can be placed inside and outside the organizations with just a few clicks! Web, audio and video conference can be held from every nook and corner of the world.

Interactive Voice Response (IVR):
IVR is an automated telephone system which is affordable. This solution has already set its mark in the sectors like banking, media and other. In IVR, features can be added according to the needs of enterprises. With the help of this solution, after-office hours and on weekends voice calls/messages can be attended and suitably answered to!

Fax Server:
It is said to be a fax system as well! By using this fax server, users can save their precious time, space and money. Business fax servers can automatically send invoices and purchase orders to suppliers and consumers. Received faxes can be automatically saved as files on the server, and retrieved later by users.

Session Border Controller (SBC):
It is indeed an ideal solution to address all VoIP issues coming from the VoIP arena. SBC is segmented into two solutions – 1) Signaling SBC solution that is used for controlling the VoIP signaling. 2) Media SBC, which is used for controlling the media packets. It supports a huge number of sessions and offers an access to many of users in a single session.

Thus, staff, clients, consumers, suppliers etc can have on-the-go communication in a real-time manner. Such solutions not only build business relationships strong but also make your esteemed clients contended.

We offer custom solution development services in affordable rates. To discuss your requirements, drop an email to our marketing manager, Ashvini Vyas, ashvini.vyas@ecosmob.com 

Enterprises Benefit from Session Border Controller Solution

As the technology is evolving by expanding its horizons, more and more enterprises are moving towards VoIP technology. The VoIP transfers data, voice, media and multimedia files over internet. It not only makes the communication cost-effective, but also enhances the communication of any organization with its value added features. Likewise, any other technological inventions, the VoIP solutions are also prone to internet related threats. Thus, it is very much important to secure your VoIP network with some firm solution.

SBC Solution is one of the best security peripheral for a VoIP network. It works on the session level to ensure the greatest level of security. Though, security is a prime feature of the SBC solution, it also offers many other features which leverages the VoIP network of any scaled enterprise of any industry vertical.

The SBC solution can be software or a specific hardware device, which resides on the border of any network. It takes care of each session initiated, conducted and terminated on VoIP (Voice over IP) network. The SBC solution makes sure that each call or data pass through the network is Authorized and Authenticated. It sits in a pivotal position and plays different roles like router, firewall, etc. The SBC controls the quality of each data or voice call transferred through the SBC solution.

Key features of Session Border Controller Solution:

• Protect network from DOS and DDOS attacks
• Protect network from toll frauds
• Protect network from hacking and data theft
• Provide a connecting platform so different parts of the network can communicate with each other
• Maintain the quality of services by enforcing the QoS policy
• Enable border based media control and services

As most of the businesses are connected through network, any business house must ensure that the data of the company is secure in all forms. It means the data must be secure inside the network as well as when it is traversing through the network. The company also needs to ensure that the communication and traversing data traversed swimmingly with other organizations, over a network. All these can be acquired using a robust, scalable and extensive SBC solution!

Any small organizations to large enterprises can get the custom SBC software, which satisfies their security and other network related needs, from Ecosmob Technologies. For more details, contact now.

To get more details of our SBC Software design, development and configuration services, visit https://www.ecosmob.com/sbcsolution/

An Open source API Definition- Web Real Time Communication (WebRTC)

WebRTC is an open source API, which is prepared by the World Wide Web Consortium (W3C) to support browser-to-browser applications such as, voice calling, video chat, file sharing without using any internal or external plugins.

In essence, it is the fusion of two separate branches in technology: VoIP and the web. VoIP, short for Voice over IP, is a set of technologies and techniques that enable sending media (usually voice and video) over an internet connection, until the introduction of WebRTC. WebRTC comes to connect VoIP into our browsers, and by that, into websites and mobile apps. The ideal form of WebRTC describes such web based Real Time Communication independent of Browser being used by user. It's a Javascript based API originally been developed to create browser to browser communication applications for Voice, Video and Peer to Peer File Sharing tasks.

This means that now every web developer can add real time communication capabilities to his/her website or web application. The Evolution of Software Development made it possible to formulate almost desktop based application to web based application. As an open source project, WebRTC is quite a powerful piece of code that anyone can adopt and use in anyway. There are different credentials and key to make it usable in both Firefox as well as in Chrome.

Some of the benefits of using this open source API is as follows :

- There is no need to use any internal or external plugins, so it is easily usable.

- Cost effective.

- It saves the cost of calls.

- WebRTC forces to use encrypted data for both media and signals. Thereby, WebRTC provides a higher security level than most currently available commercial telephony systems.

- It enhances the quality of Communication between two parties with video and messaging without the need for special applications and servers.

- It keeps the customers on the web page and at the same time start a voice and video call with customer so the communication can not be interrupted.

- End users would be able to access the SIP based hosted PBX and call centers without the need to change these services.

WebRTC is having some of the functionality which makes it tough to be used by every organization to develop browser-to-browser application. Ecosmob Technologies has make it easy, more engaging and accessible by developing the webRTC client solution.

For more details, visit https://www.ecosmob.com/services/webrtc-development/