VoIP Softswitch: A Pivot Tool of a Telecommunication Network

VoIP softswitch sits in the central position of any telecommunication network. The VoIP softswitch works as a mediator which routes calls from one line to another. The VoIP softswitch can be connected with another softswitch or cloud or a phone line. Here, phone line can be the VoIP network or a public telephony network. The softswitch is a software which gets installed on the server and controls the calling and other related telecommunication operations. Generally, the VoIP based telecommunication networks are made up of general purpose hardware and the softswitch software solution. The VoIP softswitch comes with the integrated billing module, which makes it a perfect fit for the different VoIP related business models including, Mobile Dialer, On net calling, Call back, Device to Phone, Call shop, Calling cards and more.

There are three different types of softswitch available in the market.

Class 4 Softswitch:

This type of VoIP switch has the call routing related features. It can handle multiple concurrent calls with the highest possible call quality.

Class 5 Softswitch

This type of VoIP softswitch is used to offer the call related features such as MOH (Music on Hold), Interactive Voice Response System, etc.

Hybrid VoIP Softswitch

The hybrid softswitch solution is a custom softswitch solution. It is developed to offer the complete solution to build the proper telecommunication network. It has the amalgamated features of class 4 and 5. This type of softswitch gets developed by placing the specific characteristics. Generally, the ITSP gets the custom VoIP softswitch.

We are a team of experienced VoIP developers. We offer the custom softswitch development services for class 4/5 and hybrid switch. We have developed softswitch with the custom features for the telecom operators of the Italy. Why don’t you initiate a conversation to discuss your custom softswitch requirements with our experts? We will be happy to offer free consultancy services. Drop an email at sales@ecosmob.com

Diversified IVR Solution Development Services Benefited Different Industries

Interactive Voice Response System (IVRS) works as an auto attendant. Whenever a caller call in the call gets answered by the IVR system. The system will reduce the call hold time for the caller. It will play different IVR prompts to guide user to take the right action or to reach the right executive. The IVR solution is one of the best and proven solutions to serve the routine queries and actions of the users. Such IVR solution frees up the staff to cater the complex concerns of the callers by solving the normal problems and allowing them to take usual actions. It improves productivity of the staff and customer satisfaction.

We understand the benefits offered by the interactive voice response solution and thus we offer custom IVR software solution development and integration services for different industries based on their custom needs. The brief of different industry specific IVR solutions is listed below:

IVR System for Hospitality Industry

The hotels need to cater the different customer requests such as taking the beverage orders and housekeeping request, providing the status of laundry, etc. All these tasks can be done by the Hotel IVR solution.

Payment Processing IVR Solution

This IVR system can work with any billing solution or payment module. It allows users to pay the bill using the IVR system. It offers secure payment using any possible payment model such as debit or credit card, payment gateways, wallets, etc.

Currency Convert IVR System

Check the rates of the different currencies and convert it to one another. It can be part of the payment processing IVR system to make the international business easier.

CRM Integration IVR System

The IVR is integrated with the CRM so the interactive voice response system can serve the caller with the personalized experience. The caller data and call history render the valued response to the callers.

Information Provider IVR Solution

The IVR software can be used to provide the different types of information. For instance, in the corporate world, the informative IVR can be used to offer the answers related to the company, its history, and other related FAQs. The NGOs or government or tourism department can use the informative IVR system to answer common questions such as top tourist places of the city.

Quiz IVR System

The common quiz competition can be conducted for the generic test of students as well as the candidates for the recruitment purposes. It can also be used as an entertainment IVR by providing callers a platform to play different types of quiz games.

Automated Ticketing IVR Solution

Allow your customers to reserve their seats and get the tickets for their next journey via flight, bus or train. It can also be used to allow movie ticket booking or any other type of ticket reservation.

These are a few types of IVR solutions we develop using the Asterisk technology. Also, we provide the custom IVR software development services based on the customized requirements. To know more about our different Asterisk Solutions, visit https://www.asteriskservice.com/solutions