Tourism Industry Imparted Abundant Benefits with An IVR Solution

The travel and tourism industry is growing for many reasons such as increasing number of solo travelers, family holiday plan makers and even business trip planners. Each type of traveler is looking for a travel agency or an agent who can plan his trip so he can focus on the core goal which can be a business meeting or some fun time. This has given a boost to the tourism industry. The increased number of customers of the travel agency belongs to the different categories. Each may have their own questions, concerns and queries. The travel agency has to ensure that each customer is attended professionally. Here an IVR solution can be very helpful. The tourism industry may gain a plethora of benefits using the IVR solution. This article will share top 3 benefits travel agencies impart using the IVR solution.

Answer customer calls 24*7 with consistency

The IVR solution can serve customers 24*7 with same voice tone and professionalism. The IVR system doesn’t get tired or angry. It will maintain the consistency of reply even for the 100th call in a day. This makes it an amazing tool to cater the customer of the tourism industry.

Give self serving option for frequently asked questions

The customer of the travel industry may ask many frequently asked questions. For example, what are the top tourist destinations to visit in the summer? Or what is the best package for a family or a couple? Do you provide cab service in the city? And many more similar to these. The IVR solution will keep your human resources free to do other productive tasks while at the same time will answer all questions of the customer. This will work in a win win situation for the travel industry as the customer will get answers and the staff can be available for important operations.

Allow customers to book package remotely

The IVR system can also offer payment processing. This means the customer can go through the different options available in the IVR menu; select the package and book the package by paying the bill. This will provide the flexibility to the customer to book package remotely.

There are many more benefits travel industry can impart using an IVR system such as:

• Improved productivity
• Increased customer satisfaction
• Increased revenues
• And more

Ecosmob Technologies offers IVR solution development for the travel industry. To know more, visit https://www.freeswitchservice.com/multitenantivrsoftware

Benefits of VoIP Solutions

The VoIP (Voice over Internet Protocol) has started becoming part of business due to its advanced features and cost benefits. The VoIP solution development has been in the risen stage in the past few years as more and more businesses are opting for these solutions. If you are one of the business owners who is curious to know more about the VoIP solutions and its benefits, this Blog will give you a quick glance of it.

IPPBX Solution
IP PBX aka Internet Protocol Private Branch Exchange is a communication and collaboration solution for businesses. Below is the quick list of advantages of it:

• Reduces the communication cost tremendously
• Provides advanced communication features such as caller ID, video conference, Auto attendant, etc.
• Eliminates the cost of hardware infrastructure which is required with the traditional communication systems
• Easy to use, and manage
• Reduced cost of maintenance
• And more

Contact Center Solution
This is a VoIP based solution for contact centers, call centers and customer support centers. Below is the quick list of advantages of it:

• Reduce hardware and wiring by introducing a software based solution
• Advanced features of calling and call tracking for better performance of both, agent and supervisors
• Effective call and campaign management
• Increased agent and supervisor productivity
• Increased revenues
• And more

Conferencing Solution
This solution provides a perfect collaboration solution for the team members who can conduct a conference as and when required. Below is the quick list of advantages of it:

• Easy to conduct conferences with team members and clients
• Real time tool for discussing the projects and other business topics
• Elimination of conferencing service provider fees
• Increased teamwork
• Increased productivity
• And more

Fax Server solution
An advanced and VoIP based solution which allows you to send and receive fax without a fax machine. Below is the quick list of advantages of it:

• Send and receive fax from your desks
• Save time in faxing process as now it is a software based solution
• Save paper, cartridge and other stationery cost
• Increase brand impression
• Improve productivity
• And more

IVR Solution
IVR aka Interactive Voice Response System is an auto attendant solution which will attend and interact with each client call. Below are the advantages of it:

• Automated call answering
• Save time
• Better resource utilization
• Be available 24*7 for your customers
• Increased customer satisfaction
• And more

Ecosmob Technologies Pvt. Ltd. offers VoIP solution development. To know more about their services, visit https://www.freeswitchservice.com/solution

Wearable Application Development for Smart Devices

Technology has introduced so many advancements in the past few years and wearable devices is one of them. Since their genesis, wearable devices have impressed the users. Day by day, they have been providing an exceptional user experience which is why now; every other business wants to have wearable application development.

Wearable applications and devices have enhanced not only the professional lives of people, but also they've helped improving their personal lives like never before. For example, even without instructing it many times, a smartwatch takes care of our health and tells us how many calories to burn and what to eat.

There are a number of fields wherein these smart devices and wearable applications are very beneficial:

Drivers
While leveraging the benefits of GPS, wearable devices are simplifying the lives of drivers. A smart wearable device having GPS as guidance helps the driver smoothly reach the destination. Apart from this, some apps also provide the information about traffic and bad roads which, ultimately, reduce the chances of accidents.

Field technicians
The profile of Field Technicians often involves visiting various locations. For such professionals, it is more than necessary that they could stay connected with the experts. The Wearable application development offers them hands-free communication that is convenient and easy for their day-to-day job.

Healthcare professionals
Wearable application development has an immense contribution to the world of healthcare. Right from scheduling and reminding the appointments to having their patients' data - smartwatch application development can do a lot for the healthcare professionals.

Thus, there are a number of opportunities which can be explored in various fields through wearable application development and smart devices. There is a vast scope for your business to have such app developed.

Ecosmob is a wearable application development company that provides best development solutions for smart wearable devices. Talk to our experts if you want to bestow your users with the best experience.
https://www.ecosmob.com/wearable-app-development/

Get A Robust SBC Solution Developed In OpenSIPs

If you belong to VoIP industry, you must be knowing the importance of an SBC solution. If you are not, here is the quick information about this must have solution.

What is SBC Solution?

An SBC aka Session Border Controller Solution is the system designed and developed to provide topnotch security to the VoIP network. This solution makes sure that each threat is kept outside of the VoIP network so the system can stay up and running 24*7.

In traditional days, the SBC solution was developed just to secure the VoIP network, but now, it works above and beyond that. The Session Border Controller solution provides many other functionalities to improve the performance of the VoIP network. For your reference, below is the list of features you can get with an SBC solution:

• Topology hiding
• Carrier hiding
• Signaling protocol inter working
• SIP header manipulation
• Called party address manipulation
• Calling party address manipulation
• Protocol validation
• Codec transcoding
• And many more

The Session border controller can be developed on different platforms. The OpenSIPs is one of the best development platforms to develop an SBC solution. It is a highly scalable and flexible solution, which if used for development, will produce a highly scalable and robust SBC solution. The opensips supports IP blacklist as an inbuilt feature, which is one of the core reason to use this technology for the development of an SBC solution. Along with the stated feature, there are many other features OpenSIPs offers. Some of the key features are listed below:

• Dialogue support
• Plug and play module interface
• IP black list
• And more

The SBC solution developed in OpenSIPs can provide advanced features of security as well as performance improvement of the overall system.

Ecosmob Technologies has the required expertise in both Opensips and session border controller system development. To discuss in detail how the sbc solution developed in opensips can benefit you and your VoIP network, visit https://www.ecosmob.com/sbcsolution/

Why To Choose Ecosmob for Your Freeswitch development project?

FreeSWITCH is one of the most popular VoIP platforms. A whole range of solutions can be designed and developed on top of it. It was invented by the Asterisk developers who wanted to develop a better VoIP platform to overcome all the issues and limitations of Asterisk. FreeSWITCH is more stable and scalable platform compared to its counterpart. Also, it provides better voice and video quality. However, to utilize the benefits of all these features of Freeswitch, you must get a freeswitch expert on board. So, you can utilize the potential of this voip platform at fullest. Ecosmob Technologies Pvt. Ltd. is one of the leading companies which offers FreeSWITCH software development services.

Ecosmob Technologies Pvt. Ltd. has been offering custom FreeSWITCH development services for more than 9 years and can work as one of the best partners for your FreeSWITCH development projects. The expert team of FreeSWITCH developers at Ecosmob Technologies Pvt. Ltd. can work on any simple to complex projects and can deliver any type of custom Freeswitch development within set deadlines.

Ecosmob Technologies Pvt. Ltd. offers a whole range of FreeSWITCH solution development for many years. Below is the list of some solutions offered by the company:

• SBC (Session Border Controller)
• Conferencing
• Fax Server
• Hosted PBX
• IP PBX
• And more

If you are wondering why you shall choose Ecosmob Technologies Pvt. Ltd. as your FreeSWITCH development partner, then here is the list of key reasons:

• Experienced in deploying a wide range of telephony applications
• Agile work methodology
• Quick technical support
• Proficient team of freeswitch development
• And many more

To know more about the expertise of Ecosmob Technologies Pvt. Ltd. in FreeSWITCH development, visit https://www.ecosmob.com/services/freeswitch-development

Order Tracking IVR Solution: Compendious Guide

The IVR (Interactive Voice Response) system has always been beneficial to diversified industry verticals. There are different types of IVR solutions available in the market. The order tracking IVR solution is one of the available IVRS in the market. This IVR is very much important and beneficial to the companies which deal with the door to door delivery services. However, people or business owners are still unaware about this amazing Interactive Voice Response system. This article will provide the details of the order tracking IVR system.

What is order tracking IVRS?

Like any other IVR solution, this is an interactive voice response system which attends the client calls automatically and responds them based on the fed logic and voice prompts. The only difference is that this type of IVRS is created to serve a specific purpose. The order tracking IVRS is created to allow customers to track their orders which are shipped, but not delivered yet.

This solution is specifically designed and developed to cater the need of “order tracking”.

Who can use order tracking IVR system?

There are many industry verticals which can take benefit of this specific Interactive Voice Response system. To give you a hint of it, some of them are listed hereunder:

• eCommerce
• mCommerce
• Courier service provider
• Food delivery service providers
• Cargo shipment companies
• Gift shops
• Boutique
• Laundry
• Cake shop
• And many more

How order tracking IVRS works?

• There will be a predefined number in the company or organization which is integrated with the order tracking IVR system.
• Whenever someone calls on that number, the order tracking IVR system will auto attend the call
• The call will be answered with a warm greeting message, which will be followed by different Voice prompts
• The caller can select the suitable option based on his queries
• At the end of the flow, the customer will be able to know the status or location of the order. The IVRS can also allow the customer to speak with the customer support executive.

The above mentioned flow is a normal flow. This IVR menu flow can be changed based on the requirement of the company.

Key Features of Order tracking IVR solution:

The order tracking interactive voice response solution will have all features any normal IVRS would have. To give you a brief about it, below is the list of features an order tracking IVR will have:

• Web based admin panel
• Support for more than one language
• Editable welcome prompt
• Multilevel IVR menu
• Editable IVR menu prompts
• Text to speech conversion
• Integration with database
• Call recording
• And many more

The order tracking Interactive Voice Response system will make the order tracking easy, quick and automated which will benefit both, organization and customers. This type of solution has benefited many industry verticals to increase customer satisfaction and revenues.