Conferencing solution for Manufacturing Industries

Conferencing solutions are the panacea that increases the productivity of the businesses by collaborating with several other team members involved. It involves audio, video and web conferencing solutions that help to reach the market in more effective and long lasting manner. It affects the Manufacturing industries that create 75% of our today’s world trade.

It promotes outsourcing/insourcing trends in fluid business processes in more constructive manner. It pushed the notion of growing the businesses across the geographical boundaries and streamlined the manufacturing processes.

Conferencing solutions played a key role in 4 sectors namely:

• Supply chain integration:

It enables ad hoc communication with the engineers anywhere in the world. Initiate face to face communication during the early stages of the product designing. Also, the conferencing solutions reduce the cost that increases due to further development of the new product because of glitches in the development cycle.

• Quality control

Via video conferencing solutions we can share best practices between the different manufacturing plants which spread the lean manufacturing processes.

It also generates business process development through a variety of techniques. It helps in collaboration of the ideas, that can further improve the quality and improves the available solutions.

• Equipment demonstration and plant tours

Conferencing solutions support the key process of sales for the complex products and machinery. It Increases the number of the customer demos. Which further enhance the customer familiarity and comfort with certain products. With the help of video conferencing solutions, we can record plant tours and demos to certain products that could be reviewed timely.

• Equipment maintenance and repair

Conferencing solutions also help in troubleshooting the equipment remotely, providing easy assistance. It brings the equipment repair experts onsite over video, which further reduces the equipment downtime and in turn improves sales and services. Also, you can save those online solution videos for the further support.

This way the conferencing solutions accelerate the decision-making process helps in scaling the knowledge, brings the team members together and unifies several organizations. Additionally, it gives you the liberty to work from anywhere and helps you in maintaining the work-life balance.

Source : Conferencing Solution

How IVR Helps Logistics Industry Maintain Better CRM and Reduce Costs

Competition in logistics is intense and customer satisfaction is a key factor to ensure loyalty and continuing business. In this context a company needs to maintain a contact centre for customer services. However, costs must also be kept in perspective. Manpower is expensive and this is where interactive voice response solutions or IVR solution for logistics industry is well worth the investment. Logistics and supply chain dynamics keep evolving and these days there is a need for fast and satisfactory response as well as transparency in order placement and delivery with timely updates at all points in between. IVR solutions are the cost effective answer

The right IVR software sourced from a competent vendor and customized according to the business model can go beyond simple supply. It can, for instance, include and intelligent auto attendant that helps various departments connect with each other by simply speaking the name of the person. Retail, especially online, is intimately connected with efficient logistics and here too a custom IVR solution helps vendors located in various locations to report inventory and sales. Once orders are shipped the IVR software can place calls to customers to keep them informed and track the package.

One of the greatest benefits of having an inbound IVR solution is that it reduces the number of people needed to handle calls from customers. The first point of contact is the IVR that offers callers various options and then intelligently routes the call to a customer service representative who is informed and competent enough to resolve the specific issue. This helps in delivering greater customer satisfaction and in making efficient use of manpower in logistics customer service support sections. Logistics also need outbound custom IVR solution that delivers useful information to specific customers or send reminders or initiate promotional campaigns. One can make use of predictive and auto-dialer options that IVR software developers can incorporate in the solution in addition to list management and integrate it all with CRM. The result is extreme satisfaction for customers who need precise answers to precise questions.

Success of the IVR solution for logistics depends on how well customized it is to the operational model of a specific segment. The software must be easy to use with a simple menu and call transfer with least wait times in addition to other backend features like voice recording and integration. It also needs to be HIPAA and PCI compliant from security perspectives. Selecting http://www.freeswitchservice.com as the vendor guarantees a seamless experience, reduced costs and enhanced customer relationships.

Source : IVR Logistic Solution