Payment Processing IVR System Improves Customer Satisfaction

Mobility is part of life now. Everyone started using the mobile options to perform different operations of life such as shopping, paying bills, getting entertained, etc. Thus, it is important for businesses to introduce the tools and latest trends in their business to take care of their clients and prospects to ensure the client nurturing. Many people have started launching the mobile apps or online transaction as customer care options. However, the problem is each consumer might not have the smartphone or an internet connection to utilize your offered advanced services. Here, the perfect solution is an Interactive Voice Response System (IVRS). The IVRS neither require a smartphone nor any kind of net connectivity. What it needs is a phone. Any kind of phone will do. Now, let's dive deep in to see how a payment processing IVR solution can leverage customer satisfaction benefits for your business.

Understand Payment Processing IVR System

It is an Interactive Voice Response system which will allow customers to pay their bills using an interactive and automated solution.

Key Benefits of Payment Processing IVR Solution

Easy and Automated Way To Process Bills

The payment processing IVR will use the programmed logic of processing the bill payment. This will reduce the human intervention and possible errors in the same. This will result in accurate bill processing.

24*7 Availability

The IVR system can be used anytime. Moreover, it doesn't require anything more than a phone and the calling network. The customers can pay their bill as and when they feel to.

Multiple Payment Options

Though the IVR system uses the phone, it can have any number of payment processing options. The owner organization can add all the required payment processing gateways in their payment processing IVR so their customers can pay their bills with their preferred payment gateways which can be net banking, debit/ credit card, ewallet, eCash, etc.

Guaranteed Secure Payment

The payment processing IVR solution uses the encryption and many other security checks as part of its integral programming to ensure the maximum possible security during the transaction. Moreover, it never saves any sensitive data, which solidify the secure payment processing.

These are a few benefits of the payment processing IVR solution, which works in your favor to cater your clients to improve the satisfaction ratio. We offer custom payment processing IVR software development. To know more about this solution and our services, drop an email at sales@ecosmob.com or visit https://www.asteriskservice.com/solutions/paymentprocessingivr

Why You Must Use WebRTC Client Solution?

WebRTC is a next big thing in the technology world. It has come with the great features and benefits, which have not only won the hearts of the developers, but also the consumers. It consolidates the communication and collaboration at the highest possible level. There are many custom WebRTC solutions developed and launched in the market. One of such most beneficial solutions is the webRTC Client solution.

The WebRTC client solution is a web based software which supports the unified communication. It offers a plethora of benefits. This article will educate you with a few reasons, which will explain why you must use it in your organization?!.

Device and Platform Independent

WebRTC is a platform and device independent. Thus, webRTC client can be used by any device furnished with any technology. The only requirement is a webRTC enabled browser. As per the WebRTC Market Status & Forecasts Report, there are more than one billion webRTC enabled browsers around the world, which will be increased to almost six billion by 2019. This makes it perfect for remote communication.

Advanced Video and Audio Quality

This is the beauty of the webRTC. It offers HD quality video and crystal clear voice quality in the conferences with any number of participants.

Supports Unified Communication

You can contrive the real-time communication with your clients, prospects and even the website visitors. You may integrate it as a web2click button on your website and they can reach you with a single click. Now, the communication is not confined to the office premises.

Consolidates Collaboration

Using the webRTC client solution, you can provide the collaboration platform for your team. They can have the team meeting from remote places as and when required, as well as can add the third party individuals, who need to get consulted for the project.

Leverage Cost Benefits

The webRTC client solution uses the VoIP technology for conducting the calls and conferences. This reduces the communication cost tremendously. Moreover, it is a software. Thus, maintenance of this solution is very cost effective.

These are the top 5 reasons, you must make webRTC client solution as an integral part of your company. The different organizations have different communication and collaboration requirements. Thus, we offer custom WebRTC solution development. You can select the features you want and pay for only those. To know more and discuss your custom requirements, drop an email at sales@ecosmob.com

Nitty Gritty of Telecom API Development

Telecom API is one of big revolutions taking place in the technology world. The business owners, Telco operators, aggregators and developers of VoIP, web and mobile have joined their hands to take full benefit of the Telecom API. The Telecom APIs has made it possible to add some extra value in the ongoing business and gain some more profit. This Blog will give you some idea about the Telecom API and its development.

What is Telecom API?

It is an application programming interface, which can work as a building block for any big software or system. It can also work as an integral part of a small module of a big system. The telecom APIs are developed to add the telecom related features in the different cloud, web and mobile related applications or solutions.

How Can Telecom API Be Beneficial?

• It will add the extra functionality to the existing system
• Same API can be used more than once in different systems, solutions and modules
• Enhance the performance of existing solutions
• Provides a building block for added functionality for a mobile, web and cloud apps
• Take benefit of telecom features without even mastering the development skill of the telecom modules
• And more

What type of Telecom APIs are available?

You name it and you get it. You can get any kind of telecom API developed by the expert developers. It can be a small API for a simple functionality or an API for a full fledged system. Still, here are the names of a few:

• Calling for Inbound and Outbound
• SMS
• Conference
• Location
• Call recording
• Interactive Voice Response menu
• Text to speech conversion
• VoIP Dialer
• PBX
• Call Center
• And more

What is custom Telecom API Development?

The VoIP developers program a custom API with the custom features to satisfy the communication module requirement of the system.

We have a team of experienced VoIP developers who can develop a reliable and scalable Telecom API based on the specific requirements. Why don't you drop an email at sales@ecosmob.com to check what we can do for your Telecom API need?

Different Types of Conferencing Solutions For Better Communication

Maximizing efficiency is essential for any small to large companies in today's digital and fast-paced world. Technology can help to enhance the business significantly. By integrating multiple services, companies and corporations are taking benefits of simplified, comprehensive communications. With which they are able to increase their productivity and can make their portfolio strong. Conferencing solution can help here to diversify the business by averting wasting time or money unnecessarily.

Conferencing simply means to have a meeting using an electronic communication system such as your phone, PC or specialized conferencing software. The Conferencing solution can be used for multiple purpose. There can be three different categories of the conference software based on the communication channel it integrates, which are as follows:

Audio Conferencing Solution:

This is the basic type of conferencing solution which we are using in our day-to-day life. The normal conferencing with mobile phone, telephone or IP phones are known as audio conferencing. We can communicate with any number of people connected in the conference from any corner of the world and there is no need to meet physically or to see them face to face.

Video Conferencing solution:

Here, We can conduct video conferences in between more than two participants at different locations by using network to transmit audio, video and text data. Here the signals are carried on a channel, and transmitted another side. Each participant has a video or web camera, microphone and speakers mounted on their smart device. Such conferencing solution is also known as audio video conferencing solution.

Web Conferencing solution:

The web conferencing solution comes in the form of the web client, which can be accessed using a web URL. Here, multiple people can simultaneously communicate through audio or video. We can do and share everything you would in a face-to-face meeting, such as uploading files, sharing screen, etc.

Companies are started using Conferencing solutions as its is useful for employee training, company-wide announcements, video interviews, etc. Hosting a lecture or a webinar is also an easy task using the this solution.

Ecosmob Technologies has developed a multi-tenant conferencing solution to conduct audio, web and video conferences with extra-advance features and benefits. To get the details, visit https://www.ecosmob.com/conferencingsolution/

Session Border Controller Solution Safeguard Your VoIP Network

VoIP is a growing technology. More and more organizations have started opting for the SIP based communication and collaboration due to a wide range of advanced features it offers and the plethora of benefits it brings with it. Like other technological inventions, the VoIP network is prone to security attacks and destruction. The major threats of the VoIP network are toll frauds, DOS (Denial of Service) and DDOS(Destructive Denial of Service) attacks. Thus, it is very important to add the possible security mechanisms. One of the best solution to safeguard any VoIP network is the SBC (Session Border controller) System.

As the name suggests the Session Border Controller (SBC) system works on the session level, which ensures the unit level of security. The SBC usually gets installed on the borderline of any VoIP network. Any call, data or signal enters or leaves the VoIP network has to pass through this session border controller solution. The SBC ensures to verify and validate each session, signal and the data passing through it. Also, it ensures that only authorized signals and data can pass through the network, while the rest get filtered out.

The modern SBC solutions are amalgamated with many other features such as maintaining the voice quality, codec transcoding, SIP header manipulation and more. Now, the SBC solution works more advanced than it was before. It gets installed as a back to back SIP agent, too.

The different organizations have the different security concerns. Also, it is obvious that the different VoIP networks might have specific security concerns which required more than a few generic security setups. In such cases, the custom Session Border Controller Software development is the key solution. Many companies offer the custom development and configuration services. Ecosmob Technologies is one of the profound companies, which offer custom SBC solution development services. The company has more than 7 years of experience in developing custom VoIP solutions and has catered many global clients. The company offers SBC solution design, development and deployment services in Asterisk and FreeSWITCH technology based on the requirements of the client and structure of the VoIP network in use. The company also offers the consultancy and support services after the deployment of the system.

To get more information about the SBC solution offered by the company, visit: https://www.freeswitchservice.com/solutions/freeswitchsbc.html

To discuss your requirements with the executive of the company, drop an email at sales@ecosmob.com